Insurance professionals are often the first point of contact when a policyholder experiences a loss. The guidance provided during these early moments directly influences damage severity, claim outcomes, and customer confidence.
ServiceMaster Restore is a leading restoration company, delivering restoration services to residential and commercial clients Canada wide. Through decades of claims-side experience, we understand the importance of informed decision-making during disaster response.
ServiceMaster Restore places a strong emphasis on transparency, communication, and education throughout the restoration process. Educated insurers are better equipped to advise policyholders, reduce secondary damage, and support more efficient claim resolution.
Our Continuing Education (CE) workshops are designed to strengthen industry knowledge and reinforce best practices. CE programs provide insurance professionals and their teams with practical insight into how disasters affect structures and contents, and how restoration decisions directly influence claim severity, timelines, and costs.
LEARN THE ROPES WITH CONTINUING EDUCATION
ServiceMaster Restore is an approved Continuing Education (CE) provider, offering structured training programs that demonstrate how timely action and accurate restoration decisions can deliver measurable financial and operational benefits.
Each course is grounded in real-world claims scenarios and mitigation outcomes drawn from active restoration environments.
Water Mitigation And Water Damage Restoration
This course explains how water impacts carpet, wood flooring, and other building materials. Participants gain insight into timelines for material deterioration and restoration decision points. Strategies for reducing damage severity and effective water removal techniques are covered.
Reducing Severities Through Restorative Structural Drying
This course focuses on the principles of drying and dehumidification, including mould growth prevention, antimicrobial use, and odour control. Participants gain a practical understanding of how controlled drying reduces claim severity.
Water Mitigation For Modular Homes
This program examines restoration considerations specific to mobile and modular homes following water loss. Construction differences and structural characteristics are reviewed to support informed mitigation decisions.
Smoke And Odour Damage And Odour Removal Mitigation
This course explores how acidic gases travel through structures, the damage they cause, and the methods used to stop progression. Smoke damage behaviour and mitigation strategies are reviewed to reduce loss escalation.
Mitigating Personal Property Packout Claims
Participants learn how modern technology supports packout inventory management, tracking, and restoration. The course demonstrates how transparency and documentation improve confidence for homeowners and business owners throughout the contents restoration process.
Mould Remediation
This course covers mould growth, spread, and health considerations. Participants learn safe remediation practices, including containment, negative air use, and proper personal protective equipment.
Ethics – If You Don't Live It You Don't Believe It
This program provides a structured approach to ethical decision-making in insurance and restoration. Rather than relying on instinct, participants are guided through decision filters that consider the impact on all affected parties.
Reducing Severities Through An Understanding Of Furniture Damage & Restoration
This three-hour seminar reviews causes and types of furniture damage, distinguishing between restorable and non-restorable conditions. The course is particularly relevant for fine furniture and wood surface claims.
Subrogation Reporting On Mitigation Claims
This course supports agents and adjusters in controlling claim costs through effective subrogation investigation and reporting. The role of mitigation first responders in preserving recovery opportunities is emphasized.