Frequently Asked Questions

The time it takes for your property to dry after water damage depends on several important factors: the location and source of the water, how long the water was present, the types of materials affected, weather conditions, and, most importantly, how quickly professional restoration begins. For instance, a carpet might feel dry, but the underlying layers, such as padding and subfloors, may still retain moisture. Our trained technicians use state-of-the-art monitoring equipment to track the drying process and ensure all areas are thoroughly dried. Most properties require 3 to 5 days or more to fully dry, but timelines can vary depending on your specific situation. Starting restoration services promptly is key to minimizing damage and speeding recovery.

If your home has had flooding or water damage, professional reconstruction may be required. Tasks may include drywall, painting, electrical, plumbing, roofing, carpentry, carpet installation, flooring, door and window replacement, and post-construction cleaning. ServiceMaster Restore of Canada streamlines recovery with comprehensive reconstruction services, offering expert solutions and peace of mind throughout.

The timeline for your water damage restoration depends on the extent and complexity of the damage. Each project starts with a careful assessment to determine the full scope of repairs needed. Once the evaluation is complete, your dedicated ServiceMaster Restore of Canada Project Manager will provide a clear estimate and keep you and your insurance provider fully informed throughout every stage. This transparent approach delivers a smooth, stress-free experience, so you can quickly return to normal with confidence.

Whether you need to move out during restoration depends on the scope and severity of the damage. Your insurance representative can provide guidance, but ultimately the choice is yours. Consider factors like safety, air quality, electricity, and the impact of restoration equipment, noise, and disruption inside your home. If you decide to temporarily relocate, be proactive: forward your mail, pause newspaper and package deliveries, and notify your utility and cable providers about service changes. Making these arrangements ensures a smoother transition and helps you stay focused on returning to a fully restored, safe home.

For most water damage restoration projects, your belongings remain on site, covered and protected by our team. Any dust or debris from reconstruction will be thoroughly cleaned up afterward. For larger jobs, moving items to a secure, climate-controlled facility is recommended to protect possessions and ease restoration. Our technicians handle items with care, using an Automated Inventory Control System to track everything throughout the process. We work closely with you and your insurance claims representative for a more stress-free experience.

The only reliable way to confirm your property is fully dry is through professional moisture testing using advanced equipment. Relying on how surfaces feel to the touch can be misleading, because hidden moisture often remains in walls, floors, or structural materials even when everything appears dry. Trust certified technicians to use precise monitoring tools that verify that every layer and material is truly dry, ensuring your home is safe, healthy, and protected from further damage or mould growth.

Simply turning up the heat won't necessarily speed up drying after water damage. Instead, our expert technicians carefully set your home's temperature to create the ideal environment for efficient drying. It's important to keep the HVAC system running at this optimal setting because changing the temperature or turning it off can delay the drying process and extend recovery time. Trust our professionals to maintain optimal conditions, helping you return to normal faster and avoid additional complications.

When your home experiences water damage, moisture can quickly penetrate materials such as drywall, baseboards, subfloors, and carpets, creating conditions ideal for mould growth and structural damage. To combat this, high-powered air movers are used to rapidly circulate air, accelerating the evaporation of moisture hidden within surfaces and structural components. At the same time, industrial dehumidifiers remove excess moisture from the air, ensuring a thorough and efficient drying process. Using both air movers and dehumidifiers together not only safeguards your property from further damage but also helps restore your home to a safe, comfortable state more quickly.

Our certified water damage technicians are responsible for setting up, operating, and monitoring all drying equipment during restoration, using their expertise to ensure efficient and safe results. For your safety and effective drying, do not turn off or move any equipment. Only the trained specialist managing your project should adjust the equipment. This careful approach protects your property and ensures the best outcome from your recovery efforts.

The cost to run drying equipment is usually quite affordable. On average, you can expect to spend about $1 per day per unit in use. However, your actual expense will depend on your local electricity rates and the number of machines required for your restoration project. Pricing typically ranges from $3 to $7 per square foot for the affected area. Investing in professional drying helps prevent further property damage and costly repairs, making it a smart choice for a quick, safe recovery.

Hard surfaces exposed to sewage-contaminated water can typically be professionally cleaned and disinfected to restore safety. However, items that can't be fully sanitized, especially porous materials like drywall, ceiling tiles, insulation, particleboard, and paneling, must be carefully removed and disposed of during the emergency response. This ensures your home is safe, prevents the spread of harmful bacteria and contaminants, and supports a healthy environment during restoration.

Water-damaged wood floors are assessed by technicians during the drying process. Advanced equipment and dehumidifiers create the right environment for thorough drying and possibly restoring the hardwood's appearance. Drying time depends on the wood's thickness and finish. If you've filed a claim, your adjuster and the restoration project manager will help decide whether to refinish or replace the floor, ensuring the best outcome.

If your rugs are water-damaged, we'll take them to our specialized facility for expert restoration. We carefully dry each rug to prevent colour bleeding and fading before cleaning and preserving them. Once your home is restored, your refreshed rugs will return, looking their best and ready to enhance your clean, safe space.

Specialty flooring, such as tile, vinyl, or laminate, often acts as a barrier that traps moisture underneath the surface. When water becomes trapped under these nonporous materials, it prevents the underlying structure, like subfloors or insulation, from drying completely, increasing the risk of mould growth, odours, and long-term damage to your property. Removing these floors makes sure that all affected areas can be thoroughly dried, restored, and protected, safeguarding your home's value and your family's health.

Stair carpeting is typically left in place after water damage to protect your safety because removing it could expose sharp tack strips or staples, which are hazardous, especially on stairs. In certain cases, such as preventing damage to the hardwood beneath or addressing sewage contamination, removal may be necessary. However, pulling up tack strips isn't recommended, as it can harm the hardwood or subfloor. If the carpet on your stairs cannot be salvaged, it will be removed and replaced during the installation of new carpet. Throughout the process, professionals take every precaution when working with damp or exposed tack strips, making sure your home stays safe and secure.

To ensure your comfort and maintain your home's quality, we carefully collect a sample of your carpet pad and bring it to our office for exact matching. If an exact replacement is available, we'll use the same pad to restore your flooring seamlessly. Should the original pad no longer be manufactured, we'll provide a new one that matches in quality, thickness, and density so you enjoy the same underfoot comfort and durability. Please note, the colour may vary slightly due to manufacturing differences, but the integrity and performance will always meet our high Canadian standards.

When your ceilings become wet, our ServiceMaster Restore of Canada water damage experts will thoroughly assess the moisture levels to correctly gauge the extent of the damage. In some cases, sections of your ceiling may need to be removed to promote proper ventilation and avoid additional problems. If wet insulation is discovered above the ceiling, it poses health and structural risks and will be carefully removed as part of the restoration process. Our comprehensive approach ensures your home is safely restored and protected against future problems.

While it might seem helpful to open your windows for drying, it's not always the best approach. Outside air conditions, such as humidity, temperature, and weather, can affect drying effectiveness and, in some cases, slow progress or cause new issues. Trust your ServiceMaster Restore of Canada technician to assess your home's unique situation and decide when, if ever, opening windows is beneficial. Their expertise ensures your property dries efficiently and safely, keeping your home protected and comfortable.

To ensure the most effective drying and protect your property, it's best to limit walking in affected areas as much as possible. If you must enter, always wear shoes for your own safety, as this reduces the risk of slips, trips, or exposure to hazards that may be present during restoration. By complying with these precautions, you help support the drying process and keep a safe, secure home environment.

The potential for restoring your wet furniture depends on both the extent of water damage and the materials involved. First, our team will thoroughly dry your furnishings to accurately assess their condition. If an item cannot be salvaged, we will clearly document it for your records. Should disposal be necessary, you'll be asked to sign a customer release form, making sure you remain well-informed and in control throughout the restoration process. Our priority is to help you recover as much as possible while preserving transparency and Canadian standards of care.

After experiencing fire and smoke damage in your home, it's strongly advised not to tackle any cleaning on your own before speaking with a qualified ServiceMaster Restore of Canada Restoration Technician. Fire and smoke residues can be complex and require specialized assessment. For example, our experts may employ alkaline detergents to remove soot from painted surfaces, enzymatic cleaning agents for textiles, and HEPA-filtered vacuums for particulate removal. Scientifically tested deodorizing solutions such as thermal fogging or ozone treatment are used to neutralize smoke odours. Additionally, precise dilution methods are implemented to ensure cleaning agents are effective yet safe for specific materials. Relying on professional-grade systems and the expertise of certified technicians maximizes the likelihood of fully restoring your property and cherished belongings, ensuring your home meets the highest safety and cleanliness standards in Canada.

It is important to take precautions following smoke and fire damage at your home. Our certified technicians perform a thorough assessment to identify and eliminate hazards, including remaining debris, compromised air quality, electrical hazards, and slip-and-fall risks. Electrical appliances that are damaged will be removed from the home, and any items that are suspect will be unplugged and marked for expert assessment. For your protection, electrical power may be temporarily shut off until a licensed electrician confirms everything is secure. This detailed process ensures your home is made safe, establishing the basis for a successful restoration and peace of mind.

Hiring a general contractor to restore your home after a fire is highly recommended. Restoration often requires expertise in critical tasks such as drywall and painting, electrical and plumbing work, roofing, framing and finish carpentry, flooring and carpet installation, doors, windows, cabinetry, and thorough post-construction cleanup. ServiceMaster Restore of Canada delivers comprehensive reconstruction services, making sure your home is rebuilt to Canadian standards for safety, comfort, and quality. With professionals managing every detail, you can trust your property will be returned to its pre-loss condition, giving you peace of mind and a smooth recovery.

Repairing or rebuilding your home after a fire can take varying amounts of time, depending on the extent of the damage and the scope of the project. Our certified technicians will complete a comprehensive assessment to determine the full extent of the loss and develop a detailed plan, including an accurate estimate of the completion date. At every stage of the process, your dedicated ServiceMaster Restore of Canada Project Manager will keep you and your insurance provider informed with clear and timely updates. Our transparent communication and focus on quality ensure your restoration journey is as smooth and stress-free as possible, helping you return to a safe and comfortable home built to the highest Canadian standards.

Whether you need to move out during fire or smoke restoration depends on the severity of the damage and your personal comfort. Your insurance provider may offer some guidance, but it is important to consider the realities of staying in the house, including safety, lingering odours, power disruptions, and the impact of restoration equipment, noise, and work on daily living. Many homeowners find temporary relocation beneficial for peace of mind and uninterrupted progress. If you choose to vacate, remember to forward your mail, pause newspaper and package deliveries, and inform your utility and cable companies of the service suspension. These steps help ensure an efficient transition and support a safe, effective restoration process that meets Canadian standards.

When you experience fire or smoke damage to your home, moving your belongings to a secure facility is often the best option. This step not only shields items from further damage but also makes restoration easier by freeing up space for professional repairs and cleanup. ServiceMaster Restore of Canada works closely with you and your insurance claim representative to manage every aspect of your claim. By doing so, your possessions stay safe, and the recovery process becomes faster and smoother, helping you regain your peace of mind and restore your home to the highest standards.

Mould is a fungus found both indoors and outdoors, thriving throughout Canada in many different settings. Although the total number of mould species isn't exactly known, about 1000 types are documented in Canada, with 270 present in homes. Mould is resilient because it reproduces through spores that can survive harsh conditions such as intense sunlight, heat, cold, dryness, and moisture. These spores spread easily through the air or water and can initiate new growth wherever the environment is right. Understanding how adaptable and tenacious mould is helps protect your home and provides a healthy living space.

Mould can be caused by excess moisture from leaks or flooding, or by humidity, which creates ideal conditions for mould and mildew, especially in kitchens, laundry rooms, and bathrooms. Protect your home by maintaining plumbing and regularly checking water-using appliances, such as dishwashers and washing machines. While small amounts of mould indoors are usually harmless, dampness allows spores to multiply rapidly, resulting in persistent mould outbreaks. Controlling moisture and doing proactive maintenance helps keep your home healthier and free of mould, meeting Canadian standards.

Mould needs moisture and access to organic materials, such as cellulose, which is commonly found in wood, drywall, ceiling tiles, carpets, and fabrics throughout Canadian homes. Wherever dampness persists, mould can take hold, including HVAC systems, gutters, roofing, foundations, and hidden corners. Once established, mould releases airborne spores, allowing it to rapidly invade new areas and compromise indoor air quality. Vigilant moisture control and periodic inspections are essential to stop mould in its tracks and protect your home, your health, and your peace of mind.

Sometimes mould is visible, and sometimes it can be hidden. Mould appears as dark spots on ceilings, floors, or walls. If you can see any mould, but there is a constant musty smell or mildew scent, this often means hidden mould. If you or your family have allergy-like symptoms such as coughing, sneezing, trouble breathing, or wheezing, it may indicate a mould problem. High humidity and water drops on windows or metal fixtures are more warning signs. Noticing such signs early lets you act fast to protect your home's structure and keep the air healthy.

A persistent musty or mouldy smell often indicates mould or mildew in your home, even if it's unseen. These odours come from fungi growing in hidden places, such as walls or pipes. According to Health Canada, mould growth releases spores and other fragments into the air that can affect indoor air quality, so if you notice a strong musty smell, it is important to take action promptly. Addressing mould quickly helps prevent its spread, protects your home, and keeps your family healthier. For Canadian homeowners, early action is key to a safe, comfortable home.

Mould in your home can pose serious health and safety hazards. Exposure to mould could trigger allergy-like reactions, like coughing, sneezing, wheezing, and difficulty breathing, as well as skin irritation, headaches, nausea, and even asthma. These symptoms often signal that mould is affecting indoor air quality and your family's well-being. To protect both your health and your property, it's essential to identify and address the sources of moisture that encourage mould growth, for example, leaks, humidity, or poor ventilation, before problems arise. Early prevention and proactive maintenance are key to keeping a home safe, healthy, and comfortable.

Black mould, or Stachybotrys chartarum, is usually found in damp areas of a home, like bathrooms, basements, and laundry rooms and is a greenish-black colour. It colonizes wet materials, including drywall, wood, and insulation. Black mould releases harmful mycotoxins that threaten people and pets by causing breathing problems, allergic reactions, and other health concerns. Address water problems quickly and maintain dry, ventilated spaces to prevent black mould and protect indoor air quality.

Mildew usually appears as a flat, powdery fungus on surfaces such as cardboard, books, and fabrics. It starts off white but can turn yellow, brown, or black over time. Store-bought cleaners and a scrub brush are often enough to remove mildew. Mould, however, looks fuzzy and comes in various colours such as white, yellow, blue, green, brown, grey, or black. Unlike mildew, mould poses greater risks---it can damage your home's structure and even cause health problems. Knowing how to tell them apart helps Canadians safeguard both their homes and their health.

Mould is a serious concern for homeowners. If you find a small spot, you can often remove it yourself with proper cleaning and preventive measures. Health Canada recommends contacting a mould removal expert if the area is over 3 metres. However, if mould persists or you suspect hazardous black mould, call professionals. ServiceMaster Restore of Canada technicians are trained in advanced mould remediation techniques, ensuring safe, thorough results that protect your health and home, in accordance with Canadian best practices.

Mould removal timelines vary based on contamination and project complexity. ServiceMaster Restore of Canada conducts a thorough inspection to determine affected areas and the best remediation plan. Your Project Manager will give you an estimated completion time and keep you updated throughout the process. This clear communication ensures you understand each step, from assessment to restoration. ServiceMaster Restore of Canada delivers efficient, comprehensive mould remediation, focusing on safety and indoor air quality for Canadian homeowners.

ServiceMaster Restore of Canada can respond to emergencies any time, day or night. After you call, we usually arrive at your home within 2 to 4 hours, sometimes even faster, depending on how urgent the situation is. You can rely on us for a fast, dependable response to help keep you safe and restore your home when you need it most.

ServiceMaster Restore of Canada teams across Canada are fully licensed, bonded, and insured, giving you peace of mind when inviting our professionals into your home. Every technician is expertly trained and selected for their reliability, professionalism, and caring approach. When you choose ServiceMaster Restore of Canada, you're partnering with a trusted leader committed to delivering safe, high-quality service and outstanding customer care in every situation.

Restoring your home to its pre-loss condition means putting it back the way it was before the damage, utilizing similar materials. We will only fix new damage, not anything that was broken before. If you want upgrades or extra work, we can provide a separate estimate for that, called 'non-insured work.' Our approach guarantees transparency and lets you make well-informed decisions, prioritizing your peace of mind and satisfaction throughout the restoration journey.

If you're considering a construction or renovation project that isn't directly related to your recent insurance loss, this is categorized as "non-insured" work. ServiceMaster Restore of Canada will be happy to provide a separate estimate for these additional services upon request. Please note that non-insured work requires its own approval process and payment terms, distinct from your insurance claim. If non-insured work could slow progress on your insured restoration, we'll work closely with your Insurance Adjuster and Project Manager to ensure everyone is informed and your priorities are respected. This transparent approach helps you make confident decisions about enhancements or upgrades while making sure your restoration remains on track.

This upgrade occurs if the pre-loss condition of your home falls short of current building codes; a code or bylaw upgrade ensures your property is brought up to modern standards during restoration. Insurance providers often factor these upgrades into their estimates, supporting your home's compliance and long-term safety. For specific details on coverage or eligibility, contact your Insurance Adjuster, your trusted resource for guidance and clarity throughout the process.

If your restoration project requires permits, ServiceMaster Restore of Canada will manage the entire permitting process as your general contractor. Relevant permit fees are included in your estimate, and these costs may be reimbursed through your insurance provider, depending on eligibility. This process ensures your project adheres to local building regulations, providing confidence throughout each phase.

It is not necessary for you to stay home throughout the restoration process. Simply provide your ServiceMaster Restore of Canada Project Manager with a key or opt for a lockbox with a private code for secure site access. This flexible approach allows you to maintain your daily routine, confident that your property is in trusted hands. Our team is dedicated to respecting your schedule and making your experience as hassle-free as possible.

It is highly advised as many phases of the restoration process require the expertise of a general contractor. Specifically for tasks such as drywall, electrical and plumbing work, roofing, carpentry, flooring and carpet installation, fitting doors, windows, and cabinets, and thorough post-construction cleaning. With ServiceMaster Restore of Canada, you receive comprehensive reconstruction services, ensuring every detail is handled professionally and efficiently, saving you time and giving you peace of mind as your home is restored with quality craftsmanship and care from start to finish.

The duration of your restoration project depends on the extent and nature of the damage, as well as the work required to return your home and belongings to their pre-loss condition. Every project starts with a comprehensive assessment to determine the full scope and establish a realistic completion schedule. Throughout the process, your dedicated ServiceMaster Restore of Canada Project Manager will keep you and your Insurance Provider well-informed at each stage, ensuring clear communication and a smooth, hassle-free experience. Our commitment towards transparency and advanced updates means you'll always know what to expect, so you can plan with confidence and peace of mind.

Whether you need to relocate during restoration depends largely on the severity of the damage. Your insurance representative can provide useful guidance, but the final decision rests with you. Consider factors such as safety, lingering odours, disruptions from electricity, and the impact of equipment, ongoing work, and noise. TIP: If you choose to move out, remember to forward your mail to your temporary address, pause newspaper and other deliveries, and notify your utility and cable providers about the temporary interruption. Prioritizing your comfort and peace of mind ensures a smooth restoration experience.

The decision to remove your belongings depends on the scope of your restoration project. For smaller jobs, your possessions can often stay onsite, where we'll cover and safeguard them throughout the process. Any dust or debris created during repairs will be thoroughly cleaned up as part of our post-construction service, ensuring your items remain protected and your home clean.

For major restoration projects, relocating affected items to a secure, climate-controlled storage facility is recommended. Our trained technicians treat your belongings with the highest level of care, using our Automated Inventory Control System to track each item from removal to return. We work closely with you and your Insurance Claims Representative to ensure the process is efficient, transparent, and worry-free, so you can focus on getting your home back to normal.

When it comes to treasured items like artwork, fine china, heirlooms, and other valuables, expert restoration is essential. Our team, in partnership with your insurance claims representative, will assess your high-value possessions and connect you with trusted specialists who are skilled in restoring these unique items. This ensures your irreplaceable pieces receive the careful attention and professional care they deserve, so you can preserve their beauty and sentimental value for years to come.

Absolutely! If you need to access your belongings while they're stored, simply contact us in advance, and we'll arrange for a ServiceMaster Restore of Canada Restoration Technician to meet you and retrieve the items you require. Please note that a service fee may apply. Our process is designed to keep your experience convenient and hassle-free, so you can focus on getting your home back to normal with complete peace of mind.

If you have items such as food or personal belongings that cannot be restored, it's important to document them carefully. Start by creating a thorough inventory of all non-restorable items. Your insurance provider can supply a dedicated form to help simplify this process. Be sure to keep a copy for your records and submit another to your insurance company. This clear, organized approach ensures you're prepared for your claim and helps maximize your compensation, giving you peace of mind throughout your restoration journey.

For your security and peace of mind, always keep essential items with you rather than leaving them at the restoration site. These include all medications, cash, pets, valuable jewelry, stamp and coin collections, cheque books, personal documents, priceless artworks, flammable materials (such as gasoline cans), and any weapons or ammunition. Retaining these important belongings ensures their safety and makes them readily accessible when you need them most.

As the property owner, you're responsible for covering the cost of restoration services and must sign an authorization form. If your situation qualifies as an insurance claim, ServiceMaster Restore of Canada typically collects just your deductible (co-payment) and directly bills your insurer for the remaining balance, streamlining the process for you. In cases of major losses, your mortgage company may also be listed as a payee on insurance payments, requiring their endorsement. Should your claim not be covered, or if you choose not to file one, full payment for services will be expected; however, flexible payment options can be arranged prior to any non-insured work. This approach ensures clarity, convenience, and peace of mind during your restoration journey.

If you face a biohazard in your home, avoid the area and keep others away to limit exposure. For example, if a sewage backup occurs in your basement, the contaminated water may contain harmful pathogens, presenting serious health risks. In such a scenario, contacting ServiceMaster Restore of Canada for prompt professional guidance ensures a safe and efficient response. Our certified technicians have the skills, tools, and specialized disinfectants needed to remove hazardous biological waste and eliminate pathogens. Attempting to clean up on your own in situations like this can expose you to dangerous contaminants and can spread infection. We isolate affected areas, dispose of unsalvageable items, and provide careful cleaning and disinfection, restoring your living space to a healthy condition. Trust our expertise for peace of mind and a fresh start.

Biohazard cleanup is essential if you have experienced a crime scene, unattended death, sewage backup, or a hoarding situation in your home. If you notice strong odours, visible blood, bodily fluids, or dangerous materials, act fast. Avoid the area, keep others away, and ventilate by opening windows, if possible, but don't touch anything. Contact our certified team for expert assessment and a safe cleanup plan. ServiceMaster Restore of Canada brings you peace of mind and restores your home to a safe environment. You can count on us to handle every biohazard situation with empathy and care.

Our technicians follow a step-by-step process to restore safety. We first isolate the affected area to stop contamination. Unsalvageable items are removed and disposed of in accordance with industry standards. Using advanced disinfectants and equipment, we clean every surface to eliminate pathogens. Most biohazard cleanups take a few hours to 1 or 2 days, depending on severity. Our team conducts a final inspection by evaluating the site for any remaining contaminants, verifying that all cleaning protocols have been met, and ensuring that air quality and surfaces are safe before approving re-entry. Count on us for thorough, expert remediation and peace of mind.

At ServiceMaster Restore of Canada, we approach every biohazard cleanup with unwavering dedication to protecting your home and your belongings. Our certified experts use advanced products and equipment, and proven protocols to thoroughly assess each item's safety, aiming to salvage your possessions whenever possible. We believe in open, honest communication every step of the way, offering you clear guidance and thoughtful recommendations to maximize recovery. Trust us to deliver swift, professional restoration so we can return your home to a healthy, safe space for you and your loved ones.

We ensure your home's safety during biohazard cleanup. Our technicians quickly isolate the affected area to stop the spread of contaminants. We use industry-approved disinfectants and advanced equipment and properly dispose of unsalvageable materials. Every surface is cleaned to eliminate all pathogens, restoring a safe environment. With clear communication and care, we provide peace of mind. Trust us for thorough, expert remediation that puts safety first.

ServiceMaster Restore of Canada uses specialized cleaning solutions and advanced equipment designed for biohazard disinfection. Our certified technicians choose industry-approved products that are effective at removing pathogens and safe for people and pets. We're committed to health, thoroughness, and Canadian standards. Trust ServiceMaster Restore of Canada for a sanitized, safe home and peace of mind.

Biohazard cleanup coverage depends on your homeowners' insurance policy, though many policies cover scenarios such as sewage backups, crime scenes, unattended deaths, and biological contamination. This helps you quickly assess your eligibility. ServiceMaster Restore of Canada works with insurance providers and guides you through the claims process, easing the stress. We aim for a smooth experience and ensure you get the support needed. Contact us for trusted help and peace of mind.

Disinfection services from ServiceMaster Restore of Canada are needed when you suspect or confirm the presence of contaminants, viruses, or hazardous pathogens in your home. Situations such as rodent droppings, sewage backups, infectious disease outbreaks, or environmental risks require prompt, professional intervention. Our certified technicians use advanced products and equipment to sanitize affected spaces, protecting your family's health. Rely on ServiceMaster Restore of Canada for trusted solutions and peace of mind.

ServiceMaster Restore of Canada offers complete disinfection services to protect your home from biohazards. Our technicians manage everything from infectious disease outbreaks to rodent contamination and sewage with care. We use Health Canada--approved products and advanced equipment to sanitize every area, keeping your family and pets safe. Rely on our expertise and commitment to Canadian standards for a healthy home.

ServiceMaster Restore of Canada delivers comprehensive disinfection for all surfaces in your home. Our experts sanitize countertops, floors, walls, furniture, appliances, and high-touch surfaces, removing harmful pathogens. We treat bedrooms, bathrooms, kitchens, living areas, and outdoor zones to protect your family's well-being. Using advanced technology and products, we provide a safe environment with every service.

Yes, ServiceMaster Restore of Canada uses Health Canada--approved disinfectants that are tested for human and pet safety. Our products remove contaminants and pathogens, preventing harmful side effects. Our certified technicians follow strict protocols, isolating spaces as needed. After completion, we will inform you when to re-enter and provide any recommended aftercare. Choose ServiceMaster Restore of Canada for expert, safe disinfection.

The time required to fully dry your commercial property after flooding or water damage depends on several key factors, such as the location and source of the water, how long the water was present, the types of building materials affected, current weather conditions, and the speed of professional mitigation. ServiceMaster Restore of Canada's certified experts use advanced monitoring and precise evaluation throughout the process to ensure every area is truly dry. Surfaces like carpet might feel dry, but underlying materials such as padding and subfloors may still retain moisture. While each situation is unique, most properties take between three and five days, or longer, to achieve complete drying, depending on these variables. For example, a small office with confined water damage to the carpet and drywall may dry within three days, whereas a warehouse with standing water and moisture in concrete subfloors may require more than five days. For reliable results, trust our team to deliver thorough, safe, and timely restoration every time.

The duration of the water damage restoration project will vary based on the scope of work required and the extent of water damage sustained by your commercial property. Restoration involves assessment, water extraction, structural drying, cleaning, and repairs. For instance, if water damage is limited to a single office floor, drying and repairs may be completed in a few days, while restoration across multiple floors with extensive water penetration can require a week or longer. Our team swiftly evaluates all affected areas and determines the best restoration strategy before estimating the completion date. Throughout, your Project Manager provides clear, direct updates for you and your Insurance Provider.

Certain aspects of the restoration process may require the involvement of licensed general contractors who are qualified to perform a wide range of specialized tasks, including drywall installation and repair, painting, electrical system restoration, plumbing, roofing, carpentry, flooring, door and window installation, cabinetry, and post-construction cleanup. At ServiceMaster Restore of Canada, we address these comprehensive rebuilding needs as part of our full-service restoration approach. By coordinating and delivering all necessary general contracting services in-house, we eliminate the need for clients to engage multiple contractors individually. Our team manages every aspect of the rebuilding process, ensuring that your commercial property is restored efficiently and is ready to reopen with one reliable partner. This integrated approach provides you with seamless, expert service and peace of mind throughout the restoration.

Ensure your property is fully dry after water damage through expert assessment using specialized testing and moisture-checking equipment, such as hygrometers and thermal imaging cameras. Although surfaces might appear dry, moisture can remain trapped in subfloors and walls, leading to mould growth and structural damage over time. Our ServiceMaster Restore of Canada team uses these precise tools to conduct a thorough inspection and evaluation, guaranteeing that every area is properly dried. Rely on our team for clear results, safety, and top-quality repairs in accordance with Canadian industry standards.

Increasing the heat does not necessarily guarantee faster drying. Our certified technicians will determine and set the optimal temperature for the best results. Once set, do not adjust the temperature or turn off the HVAC system, as this will delay the restoration process. Trust our experts to maintain ideal conditions for efficient moisture removal in your facility. We restore your commercial property safely, quickly, and in accordance with Canadian industry best practices.

For commercial water damage restoration, air movers and dehumidifiers are key tools. Both are designed to quickly and effectively remove moisture from water-damaged materials, including drywall, baseboards, flooring, subflooring, and carpeting. High-velocity air movers increase airflow across surfaces, dramatically accelerating drying and decreasing the risk of mould and structural issues. Professional-grade dehumidifiers extract moisture from the air, creating the ideal environment for complete drying and protecting your property against lingering water damage. Trust ServiceMaster Restore of Canada's certified experts to use advanced equipment and proven techniques, making sure your commercial space is restored promptly and thoroughly, in line with Canadian restoration industry best practices.

Our certified water damage mitigation specialists at ServiceMaster Restore of Canada take full responsibility for placing all drying equipment and closely monitoring it at consistent intervals throughout your commercial property. We perform frequent checks using advanced tools and proven techniques to ensure optimal drying progress, which helps decrease downtime and protect your assets. For your safety and best results, only our technicians should adjust or operate the equipment. Please avoid turning off or moving any units. Trust ServiceMaster Restore of Canada for expert oversight and a seamless recovery, backed by Canadian standards and industry-leading practices.

If there is sewage contamination, it is essential to clean and sanitize hard, non-porous surfaces with professional-grade solutions to restore safety. Discard items that cannot be sanitized. Remove contaminated porous materials, such as drywall, ceiling tiles, insulation, particleboard, and paneling, immediately to prevent hazards, mould, and structural damage. Rely on ServiceMaster Restore of Canada's certified team. We follow Canadian industry standards to restore your commercial space, with safety and peace of mind as our top priorities.

When wood floors in your commercial property become wet and start to buckle, advanced drying systems and industry-grade dehumidifiers are used to create the optimal environment for hardwood recovery. This helps floors dry thoroughly and, where possible, return to their original condition. The drying timeline depends on the wood's density and finishes; it may take up to 3 weeks. If you file an insurance claim, your adjuster will work with you and our team to determine whether your floors can be refinished or need to be replaced. Trust ServiceMaster Restore of Canada for expert care, transparent updates, and results that prioritize your property's long-term integrity.

When area rugs in your commercial space experience water damage, ServiceMaster Restore of Canada takes extra precautions to protect their value and appearance. Our certified technicians transport your rugs to our secure facility. There, we use specialized drying methods to prevent colour bleeding and fading. Each rug receives thorough cleaning and professional restoration. This eliminates moisture, contaminants, and odours. Your rugs are returned only after your entire property is fully restored. We provide peace of mind, exceptional results, and care that meets Canadian industry standards.

Specialty flooring materials such as vinyl, LVT, laminate, polished concrete and other non-porous floors can trap water, blocking efficient drying below. Trapped moisture can cause mould, odours, and structural damage. ServiceMaster Restore of Canada's certified experts remove specialty flooring when necessary to ensure full drying and complete restoration. You can count on our team to protect your investment and provide long-lasting results.

ServiceMaster Restore of Canada matches your carpet pad for a seamless restoration. Our team collects a sample and compares it to our inventory; if an exact match isn't available, we provide a replacement meeting standards for quality, thickness, and density. While colour may vary slightly, performance and durability are always prioritized. Trust ServiceMaster Restore of Canada for reliable results in your commercial space.

When ceilings in your commercial property are wet, our technicians use advanced tools to detect moisture and damage. We remove damaged ceiling sections and extract saturated insulation to ensure thorough drying and prevent mould or structural issues. Trust ServiceMaster Restore of Canada to protect your workplace and meet industry safety and quality standards.

While opening windows to speed up drying might seem helpful, this approach is not always effective and can sometimes hinder restoration efforts. The success of drying depends greatly on current outdoor conditions, such as humidity and temperature, which can fluctuate and impact your property's recovery. At ServiceMaster Restore of Canada, our certified technicians evaluate the environment and use advanced drying equipment to control indoor airflow and moisture levels for the best possible outcome. Trust our experts to advise you. Windows should be opened only when they contribute to a secure and effective restoration process, taking into account the current climate. For the best outcomes, it is advisable to follow ServiceMaster Restore of Canada's expert recommendations throughout each phase.

For the best results and safety during drying, ServiceMaster Restore of Canada advises limiting foot traffic in affected areas. Reducing movement helps avoid interfering with the drying equipment and decreases the chances of accidents or additional damage. If you need to enter the area, make sure to wear appropriate footwear for your protection. Our professionals prioritize both your well-being and the success of the restoration process.

Restoring wet office furniture depends on the materials involved and the extent of water damage. ServiceMaster Restore of Canada quickly assesses each item, uses advanced drying methods to prevent further issues, and then determines whether restoration or replacement is appropriate. We document any unsalvageable items and seek your approval before disposal. Our process is transparent and focused on safety, value, and getting you back to business quickly.

As a commercial property owner, you are responsible for restoration costs. If you file an insurance claim, ServiceMaster Restore of Canada collects your deductible upfront and bills the insurer for the rest, unless your policy states otherwise. For larger claims, your mortgage company may need to endorse payments, which can affect timing. Without insurance coverage or a claim, full payment is required, but flexible arrangements are available before work starts. ServiceMaster Restore of Canada keeps the payment process clear and communicates key steps to ensure you understand your responsibilities.

When dealing with fire or smoke damage in your commercial facility, it's best to leave restoration to the certified specialists at ServiceMaster Restore of Canada rather than tackling clean-up yourself. Our team thoroughly evaluates each affected surface with pre-testing to pinpoint the most effective cleaning method, carefully matching cleaning agents and dilution ratios to the materials at hand. Using state-of-the-art deodorizing techniques and proven cleaning products, we work to restore your property and assets efficiently while safeguarding your health and eliminating persistent odours or additional harm. Rely on ServiceMaster Restore of Canada for expert advice, industry-compliant solutions, and a smooth path back to business as usual.

ServiceMaster Restore of Canada puts the health and safety of your staff and our restoration crews first whenever fire or smoke damage strikes your business. Our certified technicians begin with a comprehensive inspection to identify and address potential hazards, including hidden heat sources, unstable structures, poor air quality, and residual debris. Electrical devices that are damaged or questionable are promptly disconnected, clearly labeled, and taken away for evaluation or proper disposal. If there are any concerns with the electrical infrastructure, the power will remain off until a certified electrician verifies it's safe to turn back on. We actively reduce slip, trip, and fall hazards to keep the worksite safe and in compliance with Canadian safety regulations throughout every phase of restoration. These diligent safety measures ensure your business' recovery proceeds smoothly, allowing you to move forward with confidence and peace of mind.

The time required to restore fire damage depends on the scale of your facility and the severity of the impact on your property and belongings. ServiceMaster Restore of Canada begins with a thorough site evaluation to pinpoint every area that needs attention and create a restoration plan customized to your needs. Once the damage is fully assessed, your assigned Project Manager will share a clear completion timeline and keep both you and your insurance representative informed throughout the process. By using advanced recovery tools and proven strategies, we work to get your business back up and running quickly, always focusing on safety, quality, and open communication. For the most precise timeline, count on ServiceMaster Restore of Canada to provide expert guidance and a smooth experience from start to finish.

The expertise of a general contractor is essential to fully restore your commercial property after fire damage. Tasks such as drywall, electrical, plumbing, roofing, carpentry, flooring, carpet installation, and the fitting of doors, windows, and cabinetry often require professional attention. ServiceMaster Restore of Canada delivers comprehensive, end-to-end restoration solutions, coordinating all necessary contractor services to ensure your commercial property is rebuilt safely, efficiently, and in compliance with local and Canadian building codes. From initial cleanup to the final post-construction finishing, our team manages every detail, simplifying the process so you can get back to business faster.

Deciding whether to move your business out of your commercial property during fire restoration depends on several important considerations, including the extent of the damage and your ability to operate safely and efficiently. Factors such as compromised air quality, electrical issues, and possible disruptions from restoration activities should all be weighed. ServiceMaster Restore of Canada works closely with you to evaluate these risks and help you make the best choice for your team and customers. If a temporary move is necessary, we suggest notifying your stakeholders, updating your mailing address, adjusting deliveries and pick-ups, and informing utility providers about the change. Our goal is to minimize interruptions and ensure your business stays on track throughout the restoration, so you can return to your regular operations smoothly and confidently.

After a fire or smoke incident at your workplace, removing your company's belongings can be the best way to protect them and simplify the restoration process. Transferring items to our secure, climate-controlled warehouse helps in 2 ways. It protects your belongings from further damage and enables careful cleaning and inventory tracking. Clearing out the affected areas gives restoration technicians room to work efficiently, reducing disruptions and speeding up your recovery. ServiceMaster Restore of Canada manages every aspect of this process from packing and transportation to storage and cleaning, so you can stay focused on running your business. We work hand in hand with you and your insurance provider, ensuring clear communication and a straightforward process that aligns with Canadian industry standards. Rely on ServiceMaster Restore of Canada to protect your assets and support a seamless recovery after fire damage.

As part of contents restoration, ServiceMaster Restore of Canada will create a comprehensive inventory of items that are determined to be non-restorable or beyond repair. During the pack-out stage, each item is carefully inspected and sorted into categories such as salvageable, repairable, or unsalvageable. This careful categorization ensures that all losses are properly documented, a requirement for your insurance claim. Maintaining an organized, detailed list not only makes the claims process smoother but also helps you plan replacements and move forward with restoring your business.

Yes, you are welcome to access your business items while they're stored. Just let us know in advance, and we'll arrange for a ServiceMaster Restore of Canada representative to meet you and assist you in retrieving what you need. Our team is committed to ensuring your security and comfort throughout the restoration. Please be aware that there may be a fee for scheduled access. With our flexible, transparent approach, you maintain control of your assets and can keep your business running smoothly while recovery is underway.

During fire restoration, certain items are best kept out of storage. To keep your business running without interruption, essential materials and resources for daily operations should be kept at your temporary location. Financial assets such as cash, checks, and checkbooks should be kept in your possession to keep your business operating smoothly. Sensitive documents, confidential files, and electronic data are best kept securely and directly under your control. Unique items such as company seals, valuable art, or irreplaceable artifacts require special care and may not be covered by storage insurance. ServiceMaster Restore of Canada is ready to help you determine which belongings should stay with you and which can be safely stored, providing reassurance and support at every stage.

Certain items, such as antiques, valuable art, rare collections, or fragile electronics, require extra attention and the skill of professionals who specialize in their care. ServiceMaster Restore of Canada partners directly with you and your insurance provider to carefully assess these special items and make sure they receive the expert handling they deserve. Our team will coordinate with trusted, certified specialists to restore these valuable assets, giving you peace of mind that your irreplaceable items are treated with the utmost care. Our goal is to protect the things that matter most to your business and stand by you every step of the way.

As a commercial property owner, you are responsible for restoration costs. If you file an insurance claim, ServiceMaster Restore of Canada collects your deductible upfront and bills the insurer for the rest, unless your policy states otherwise. For larger claims, your mortgage company may need to endorse payments, which can affect timing. Without insurance coverage or a claim, full payment is required, but flexible arrangements are available before work starts. ServiceMaster Restore of Canada keeps the payment process clear and communicates key steps to ensure you understand your responsibilities.

Mould is a fungus that grows both indoors and outdoors throughout Canada. There are about 1,000 types of mould in the country, and many appear in commercial buildings when there is moisture. Around 30 species are commonly found in contaminated indoor spaces. Mould spreads by releasing tiny spores into the air, which can survive heat, cold, dryness, and moisture. This makes mould a tough problem for commercial properties. Once spores are in the air or water, they settle and can quickly start new growth wherever conditions are right. To protect your facility, it's important to understand how adaptable mould is and the risks it brings.

Mould usually develops in commercial spaces because of ongoing moisture. Leaks, floods, or high humidity, especially in places like kitchens, washrooms, and utility rooms, create the perfect environment for mould to grow. To prevent mould, fix plumbing problems promptly, keep indoor humidity under control, and regularly check water-using appliances like dishwashers and washing machines. Some indoor mould is normal and often harmless, but if dampness is not managed, mould can spread and become a bigger problem. Regular maintenance and moisture control are the best ways to protect your property and the people who use it.

Mould spreads quickly when moisture is present and when materials like wood, drywall, ceiling tiles, carpets, or upholstery are present, which are common in Canadian commercial buildings. Mould releases spores that travel through the air or water and settle wherever conditions are right. Even hidden areas like HVAC systems, roofs, and foundations can be affected if they stay damp. Once mould takes hold, it can grow fast and harm both your building and its air quality. To avoid ongoing problems, fix leaks, control humidity, and repair water damage as soon as possible.

Finding mould early helps protect your business and the people inside. Watch for dark or discoloured spots on ceilings, floors, walls, or near windows. A musty smell can mean mould is hidden, even if you can't see it. If staff or visitors have allergy symptoms such as coughing, sneezing, trouble breathing, or wheezing, mould could be affecting air quality. High humidity, condensation, and unexplained moisture are also signs to look out for. Address these issues promptly to avoid costly repairs and keep your property safe.

If you notice a strong, musty smell in your facility, mould is probably present, even if you can't see it. As mould grows, it emits chemicals that give off an earthy scent. These smells often come from hidden places, such as inside walls, ceilings, vents, or plumbing. Mould usually smells stronger than mildew, especially when there is a lot of it. Don't ignore these signs. Act quickly to stop mould from spreading. If the smell is strong, check for the source and fix the problem before it causes damage or health issues.

Mould in your facility is more than just an annoyance. It can cause real safety and health problems. Being around mould can lead to coughing, sneezing, wheezing, and asthma, especially for people with allergies or weak immune systems. Other issues include skin irritation, headaches, tiredness, nausea, and flu-like symptoms, which can affect how people feel and work. Mould also points to moisture problems that, if ignored, can damage your building and lead to costly repairs. Fix leaks and control humidity to protect your property and everyone who depends on it. Act quickly when you see mould to keep your facility safe and healthy.

Black mould, also known as Stachybotrys chartarum, is a dark greenish-black fungus that grows in damp, humid places, especially where water damage has not been fixed. It is often found in washrooms, basements, and areas with poor ventilation. Black mould can be very harmful to health. It makes toxins that can cause serious breathing problems, allergic reactions, tiredness, headaches, and other issues. If you think you have black mould, act fast because long-term exposure can lead to costly damage and health risks. Always call professionals to remove it and keep your property and people safe.

Mildew and mould are both types of fungi, but they look different and need different treatments. Mildew appears as a thin, flat layer on surfaces such as cardboard, paper, or fabric. It starts out white and can turn yellow, brown, or black. Mildew usually looks powdery or soft and can be cleaned off with a cleaner and some scrubbing.

Mould usually looks fuzzier and comes in many colours, such as green, blue, grey, brown, black, or white. Unlike mildew, mould can get into surfaces and cause serious damage to buildings. More importantly, mould releases spores into the air that can cause allergies and breathing problems, especially for people who are sensitive.

While mildew is typically cosmetic, mould poses serious risks to property and health. Early detection and quick remediation protect your facility and everyone who uses it.

Handling mould in your facility can be dangerous if not done correctly. You can sometimes clean small patches of surface mould yourself with proper protection and cleaning products. However, if the mould keeps coming back or covers a large area, you should call in experts. Health Canada suggests that if the mould area exceeds 3 metres, professional remediation is needed. If you think you have black mould or another hazardous type, contact ServiceMaster Restore of Canada for professional help. Their certified technicians use advanced methods to remove mould, address underlying issues, and ensure your space is safe. No matter how big or small the issue, trust ServiceMaster Restore of Canada to protect your property and staff. Call professionals as soon as you notice a problem.

If your facility faces an urgent situation after hours or on a holiday, act immediately. Call 1-800-RESPOND to reach ServiceMaster Restore of Canada. Our team is available 24/7/365 and provides rapid assistance. We will call you back and schedule an appointment within one hour to help you restore safety and operations quickly.

To secure priority support in the event of a disaster, enroll your business in our Commercial Priority Response Program. This proactive step pre-qualifies ServiceMaster Restore of Canada as your restoration partner, enabling swift, decisive action to minimize loss and disruption. With our Commercial Priority Response Program, your company receives expedited service and access to one of Canada's fastest on-site response teams. Start your partnership today and ensure your operations are protected and resilient so you can get back to business without delay.

ServiceMaster Restore of Canada delivers a rapid, reliable emergency response to minimize disruption and prevent further loss at your business. Our team stands by 24/7/365 to handle flood clean-up, certified water damage restoration, fire and smoke remediation, and mould removal for all industries. Enroll in our Commercial Priority Response Program to receive priority service and expedited support, helping your operations recover faster and protecting your assets and people. Pre-qualifying ServiceMaster Restore of Canada means swift action when disaster strikes. When every minute counts, trust ServiceMaster Restore of Canada to be there first, every time.

The timeline for your restoration project depends on the level of damage. ServiceMaster Restore of Canada starts every project with a thorough assessment. We check all affected areas. Our specialists then give you a clear, tailored timeline for completion. Your Project Manager keeps you and your Insurance Provider updated at every stage. This brings transparency and peace of mind. We aim to restore your facility efficiently and minimize business disruption. Our goal is your quick return to normal operations. Trust ServiceMaster Restore of Canada for expert guidance and clear communication from start to finish.

ServiceMaster Restore of Canada is licensed, bonded, and insured across Canada. When you choose us, you receive professional technicians who meet industry safety standards. Our team is vetted, polite, and receives ongoing training. We deliver dependable restoration services for your commercial property. We guarantee every project is handled with care and compliance. Focus on your business while we restore your facility efficiently and safely.

Restoring your commercial property to its pre-loss state means returning it to its condition immediately before the incident, using materials that match the original in quality and appearance. Restoration excludes any existing damage unrelated to the event. Our goal is to restore your facility to previous standards of safety, functionality, and appearance, so you can resume operations confidently. If you want upgrades beyond restoration, we can provide a separate estimate for non-insured work to clearly and efficiently address your needs.

Non-insured work is any construction, renovation, or improvement not related to the damage covered by your insurance policy. If you want to upgrade your commercial property rather than simply restore it, this is considered non-insured work. ServiceMaster Restore of Canada will give you a separate estimate and clear payment terms for these tasks. Authorization for non-insured work is separate from insured restoration. If your non-insured work affects the timeline for insured repairs, you must coordinate with both your Insurance Adjuster and ServiceMaster Restore of Canada Project Manager. Our team keeps all parts of your project transparent so you can make informed choices and meet your business goals efficiently.

If your commercial property's pre-loss condition doesn't comply with current building codes or municipal by-laws, a code or by-law upgrade ensures your restoration meets today's legal standards. These upgrades can include structural, electrical, plumbing, or fire-safety improvements, or whatever is necessary to bring your facility into compliance with regulations. Many insurance policies recognize and cover these enhancements within your claim; however, coverage details vary, so it's important to consult your Insurance Adjuster regarding your policy's provisions. Staying code-compliant protects your business, your people, and your investment, while ensuring you're ready for future operations with confidence.

For restoration projects that need municipal permits, ServiceMaster Restore of Canada handles all required paperwork and approvals. Our Project Manager secures the necessary permits and lists ServiceMaster Restore of Canada as your general contractor. Permit fees are clearly included in your estimate. If your insurance policy covers them, we process these costs for you. You can trust us to make sure your restoration meets all regulations, saves you time, and ensures compliance.

Whether we need to move your property's contents during restoration depends on the size and complexity of your project. For smaller jobs, your items can stay on-site. Our team will cover and safeguard them, protecting against dust and debris. Afterward, we clean thoroughly so your facility is spotless and ready for business.

For extensive restoration projects, we recommend moving your contents to a secure, climate-controlled facility. This protects them and makes construction easier. ServiceMaster Restore of Canada's expert technicians handle your assets carefully and use advanced tracking to monitor every item from move-out to return. We work with you and your Insurance Claims Representative to make the process smooth and stress-free. We keep your business assets safe, document them, and restore them efficiently.

The timeline for your commercial restoration project depends on the complexity of the damage, the facility size, and the required work. At ServiceMaster Restore of Canada, we thoroughly assess affected areas and assets to ensure nothing is missed. Once complete, we provide a transparent estimate and a tailored completion date. Your Project Manager keeps you and your Insurance Provider informed throughout, delivering clear updates to reduce uncertainty and help you plan for resuming operations. Our streamlined communication and expertise ensure efficient restoration, prioritizing your business's safety and functionality.

Many commercial restoration projects need a skilled general contractor for specialized tasks. Your project may require experts in drywall and painting, electrical work, plumbing, roofing, carpentry, flooring, carpet installation, or fitting doors, windows, and cabinets. At ServiceMaster Restore of Canada, we coordinate all these trades and make sure every part of your project meets high standards. We handle scheduling and quality control, from demolition to post-construction cleaning. You deal with just one point of contact. This smooth process reduces disruptions, keeps your project on track, and restores your property quickly and safely to its pre-loss condition.

As the owner of the commercial property, you are ultimately responsible for authorizing and covering payment for restoration services. If your project qualifies as an insurance claim, ServiceMaster Restore of Canada typically collects only your deductible and coordinates directly with your insurance provider for the remainder, streamlining the process and reducing your administrative burden. For larger losses, your mortgage lender may also need to endorse insurance payments, so be prepared to obtain their signature where required. In cases where insurance coverage does not apply, or you choose not to file a claim, full payment will be your responsibility. For non-insured work, we offer flexible payment schedules agreed upon before work begins, making it easier to plan and manage restoration costs.

Professional biohazard cleanup and disinfection are crucial for serious incidents to keep your employees, customers, and facility safe. You should call in experts for situations like crime scenes, unattended deaths, blood or bodily fluid spills, sewage backups, infectious disease outbreaks, or hazardous chemical spills. These events carry major health risks and must follow Health Canada rules and industry best practices for safe handling and disposal. ServiceMaster Restore of Canada's certified technicians respond quickly and discreetly, using top equipment and Health Canada-approved disinfectants to remove pathogens and make your space safe again. You can rely on us to manage the process with care and professionalism, so you can focus on getting your business running smoothly.

If your commercial facility faces a biohazard emergency, a fast response is key to keeping everyone safe and reducing downtime. ServiceMaster Restore of Canada is available 24/7 for urgent situations. Our certified technicians arrive quickly to assess the scene and start containment and cleanup right away. Using advanced equipment and Health Canada-approved disinfectants, we remove biohazards and thoroughly clean your space to reduce risks and restore safety. You can count on ServiceMaster Restore of Canada for quick, reliable service that helps your business get back to normal.

Our technicians at ServiceMaster Restore of Canada are fully trained and certified to handle hazardous materials and biohazard cleanup with care and professionalism. Each team member completes thorough training in identifying, containing, and removing biohazards, and in using specialized equipment and Health Canada-approved disinfectants. Our technicians keep their certifications current with national and provincial standards, including WHMIS, bloodborne pathogen handling, and other safety requirements. We focus on ongoing training and quality checks, so every technician is ready for complex situations and puts your workplace's health and safety first. With ServiceMaster Restore of Canada, you get a qualified team committed to restoring your property safely and efficiently.

Your safety comes first at ServiceMaster Restore of Canada. Our certified technicians respond quickly and isolate the affected area to stop contamination from spreading. We remove anything that can't be saved and use advanced tools and Health Canada-approved disinfectants to clean and sanitize every surface. We follow all industry protocols and Canadian regulations for safe handling and disposal of biohazard materials. Our process removes pathogens and restores your commercial space. For extra peace of mind, we also offer custom maintenance plans to help manage biohazard risks. You can rely on ServiceMaster Restore of Canada for efficient, caring service that keeps your business strong.

ServiceMaster Restore of Canada uses advanced, Health Canada-approved disinfectants and specialized equipment to clean every commercial space thoroughly. Our products are designed to kill pathogens but are safe for employees, customers, and visitors. Our certified technicians are trained to handle and apply all disinfectants and tools safely, always following Canadian safety standards and best practices.

ServiceMaster Restore of Canada provides thorough biohazard and disinfection services using advanced skills, technology, and Health Canada--approved products. Our certified technicians carefully isolate affected areas to prevent cross-contamination and protect your workplace. We assess and treat every surface with strong disinfectants that remove pathogens, meeting or exceeding Canadian health standards. We remove anything that can't be saved and follow strict protocols at every step, so your facility is safe, healthy, and ready for business. With ServiceMaster Restore of Canada, you get reliable, precise service and peace of mind.

Many Canadian commercial insurance policies include biohazard cleanup, especially when it's needed to protect employees and visitors. Coverage can vary, so check your plan or talk to your insurance broker. At ServiceMaster Restore of Canada, our team helps you through the insurance process, from paperwork to claims, so you can get the most coverage and get back to normal quickly. Let us handle the details so you can focus on your people and your business.

Disinfection services help protect your business when there's a higher risk of exposure to germs or hazardous materials, such as during disease outbreaks, pest problems like rodent droppings, or possible contamination in shared spaces. Taking action early keeps your employees, customers, and visitors safe and helps prevent business interruptions or damage to your reputation. ServiceMaster Restore of Canada's certified technicians use advanced methods and Health Canada--approved products to remove risks and give you peace of mind. Professional disinfection keeps your business safe, healthy, and strong for everyone who comes in.

ServiceMaster Restore of Canada offers full disinfection services for all types of commercial spaces. We treat floors, walls, desks, chairs, shared equipment, door handles, light switches, and washroom fixtures with Health Canada--approved disinfectants. Our technicians focus on high-traffic and hard-to-reach spots, including HVAC systems, ductwork, break rooms, and lobbies. We start by isolating affected areas to stop cross-contamination, then use advanced tools and proven methods for a deep clean. We make sure your facility is safe and ready to use. Choose ServiceMaster Restore of Canada for reliable disinfection that protects your business and gives you peace of mind.

Absolutely. ServiceMaster Restore of Canada puts employee and visitor safety first by using only Health Canada--approved disinfectants that are tested for use in commercial spaces. Our certified technicians follow strict isolation steps to make sure disinfection is effective and doesn't disrupt your business. Every product we use is proven to kill harmful germs without risking the health of people or pets, so your facility stays safe and healthy. With our advanced methods and commitment to Canadian health standards, you can trust us to keep your environment secure. Choose ServiceMaster Restore of Canada for expert, reliable disinfection that fits your business.

At ServiceMaster Restore of Canada, we understand your business needs to get back to work quickly. After our disinfection service, most workspaces can reopen in just a few hours, often on the same day. The exact timing depends on your facility's size, how much cleaning is needed, and which Health Canada--approved disinfectants we use. Our certified technicians will let you know when it's safe to return, making sure all areas are dry and well-ventilated. We follow strict protocols to ensure every surface is sanitized, so you can welcome your team and visitors back with confidence. With ServiceMaster Restore of Canada, you get fast, reliable service that keeps safety and business continuity a top priority.

ServiceMaster Recovery Management (SRM) stands as the dedicated commercial large loss division of ServiceMaster Restore of Canada, delivering nationwide disaster response with speed and precision. Whether your business is facing a fire, flood, storm, or any catastrophic event, SRM's expert team mobilizes immediately to minimize downtime and restore operations no matter the scale or location. Leveraging industry-leading technology, extensive resources, and a proven track record, SRM ensures your company is back to business swiftly and safely. Choose SRM for trusted, comprehensive recovery solutions that protect your people, assets, and reputation, making your organization resilient in the face of any disaster.

When your business faces unexpected disruptions caused by disasters such as severe weather, fire, flooding, or other emergencies, ServiceMaster Recovery Management (SRM) is your trusted partner for rapid, expert recovery. Our nationwide team is equipped to handle incidents of any scale, ensuring your operations are restored quickly and efficiently. SRM not only responds immediately when disaster strikes but also provides proactive planning services to strengthen your resilience against future events. With advanced technology, rigorous protocols, and unparalleled resources, we help your organization minimize downtime, protect your assets, and maintain business continuity. Rely on SRM for comprehensive disaster recovery that gets you back to business, no matter what comes your way.

Partnering with ServiceMaster Recovery Management (SRM) gives your commercial property a decisive edge when disaster strikes. Backed by the strength of a $3 billion enterprise and a national network of over 400 locations, SRM delivers rapid mobilization and unmatched expertise to safeguard your business and its people. Our robust resources mean we can deploy skilled recovery teams, advanced technology, and critical equipment wherever and whenever you need them to minimize disruption and protect both your operations and your workforce. SRM's proven ability to coordinate large-scale recovery ensures every facet of your restoration is handled efficiently and professionally, helping your business bounce back faster and stronger. Trust SRM to deliver resilient, comprehensive disaster recovery that keeps your business moving forward, no matter what challenges arise.

ServiceMaster Recovery Management (SRM) sets itself apart by delivering end-to-end disaster recovery solutions tailored to the unique needs of Canadian businesses. Unlike companies that focus solely on basic repairs or mitigation, SRM provides a holistic approach to combine industry-leading technology, rapid nationwide response, and a highly skilled team ready to act at any scale. Our comprehensive services cover everything from immediate emergency response and advanced damage assessment to full-scale restoration, keeping your operations running and your assets protected. Backed by the power of a vast national network and proven expertise, SRM ensures your business receives reliable support at every stage of recovery, enabling you to return to normal faster, reduce downtime, and safeguard your reputation. Choose SRM for a partner committed to resilience, safety, and business continuity no matter what disaster comes your way.

Discover why partnering with ServiceMaster Recovery Management (SRM) is a game changer for your business's disaster readiness and recovery. SRM delivers more than just restoration; we offer strategic solutions, cutting-edge technology, and a nationwide network dedicated to protecting your people, property, and reputation. Here's how SRM provides unmatched value for Canadian commercial clients:

• Pre-disaster partnership agreements - Secure priority response and tailored recovery plans before an emergency strikes, so your business can act swiftly when every moment counts.
• Rapid, scalable response across Canada - SRM's extensive network means we can mobilize resources to any location, handling local incidents or major regional catastrophes with equal efficiency.
• Unmatched resources and expertise - Benefit from a $3 billion enterprise and access to skilled professionals, advanced equipment, and proven protocols for seamless restoration.
• Proactive digital alerts - Stay one step ahead with SRM's mobile app, which delivers real-time weather warnings and disaster notifications direct to your team's smartphones.
• Strategic equipment pre-staging - We deploy critical resources in advance of forecasted severe weather, ensuring we're ready to act immediately and minimize potential losses.
• Immediate post-storm support - Our experts conduct rapid damage assessments and provide emergency tarping and board-up services to protect your property from further harm.
• Centralized, coast-to-coast management - Manage multiple facilities effortlessly with SRM's unified approach, ensuring consistent, high-quality recovery services for your entire Canadian portfolio.

Choose SRM for a proactive, reliable, and comprehensive disaster recovery partner. Safeguard your business, accelerate your return to normal, and gain true peace of mind no matter what comes your way.

Protecting your commercial property starts long before a disaster strikes. SRM's pre-disaster program empowers Canadian businesses to proactively safeguard their assets by offering expert risk assessments and bespoke emergency response plans tailored to your company's unique size, location, and needs. Our seasoned specialists pinpoint vulnerabilities and design practical strategies to reduce disruption and loss from severe weather, fires, or other catastrophic events. With comprehensive protocols in place, you're prepared to act decisively and minimize downtime, ensuring your business stays resilient and recovers faster when the unexpected occurs. Choose SRM for forward-thinking disaster readiness so you can focus on what matters most, your people, your property, and your reputation.